Four (4) professional teams led by Executive Chairman are responsible for ensuring smooth operations of cable TV projects. Operations department consists of the following teams:
Skilled technical team of BCL is the main strength of BCL. At present total 281 employees are working from there 82 are in the technical team of BCL cable TV projects under the supervision of highly skilled and experienced Technical Head. BCL organizes different technical training (In house) for the capacity development of the technical and marketing team. Employees in different teams are as follows:
Customer Care (Technical)
Overall Accounts & Finance
Accounts In-charge (Project)
Executive Accounts (Project)
BCL is managing customers' complaints through service well managed Call Center. Presently Call Team consists by 3 executives. A call center solution namely "M-Centrix" of Grammenphone is being used to for Call Center operations. Presently, customer service of all the BCL projects except Dhaka Cantonment, Jahangirabad Cantonment and Classic Cable Network (CCN) is directly handled by the Call Center. In addition, Prisma Digital Network Limited (PDNL) is also taking the service from BCL's Call Center from January'2013.
TECHNOLOGY PARTNERS .
Thomson Video Networks
Magnaquest Technologies Limited is the Subscribers Management System (SMS) provider of Bengal Digital. Magnaquest has over twelve years of rich domain expertise in offering solutions to DTT, DTH, OTT, CableTV, MSO, ISP, IPTV and Triple Play Operators. They have 180+ satisfied customers in over 25+ countries.
Services, Pricing, Promotions and Discounts can be defined by Subscriber type, region, city etc. by using this SMS. It automates service activation, deactivation, compliant booking, management, prioritization and escalations. System has a basic set of reports readily available which can be used by customer. Any new reports required can be generated by customer themselves.
Nagravision is a company of the Kudelski Group that develops conditional access systems for digital cable and satellite television. The name is also used for their main products, the Nagravision encryption systems.
Cable infrastructure, in particular hybrid fibre coax (HFC) networks, gives cable operators a strong advantage over the competition, be this satellite, telecom or over-the-top service providers. However, cable operators need integrated multiscreen media solutions to fully leverage this advantage. NAGRA can help by providing a fully integrated, multiscreen media solution for Cable operators, tailored to their needs.
Bengal Digital is using Nagravision's conditional access system for content security and service authorization.